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In today’s digital disruptive age, businesses are rethinking the way they engage with customers to deliver value through their products and services. To help customers become fit for the future in every aspect of their business, they are looking at strategy through execution to help drive benefits. Moreover, they are expected to utilise technology to create strong supply chains, develop digital finance, prepare for future workforce needs and enhance customer satisfaction. Due to the COVID-19 pandemic, the importance and urgency of such transformations has been emphasised further.

Every organisation’s digital journey is unique. While some have evolved in their path, many businesses still have a long way to go before they realise their full potential and prioritise digital transformation.

Mint Transformation Stories presented by PwC, take you through stories of 3 leaders who have made this transformation and redefined business experience.

Conversations with leaders

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PwC’s Transformation Services in India architect solutions with a focus on ‘user adoption’ and value realisation and help companies navigate complex transformational journeys riding on the digital wave. The firm’s business transformation services gives you the edge you need in this disruptive age.

Decoding the value of experience Mr A. Balasubramanian, Managing Director and CEO, Aditya Birla Sun Life Mutual Fund, shares the benefits an organisation can receive when customer experience and employee satisfaction are valued the most.

Leveraging DTDC’s market-leading position, Abhishek’s current focus is to reshape the company’s operational footprint, re-engineer its infrastructure and scale up its digital capabilities to drive hyper-growth across the business verticals of Express Parcels, International and Integrated E-commerce Logistics to establish DTDC as India’s reference player in the Express Industry by 2025.
An accomplished leader, Abhishek, has received several accolades, including 100 Emerging Voices by Yourstory.com, Young Business Leader of the Year and Business Icon of the Year by Zee Business, amongst others.

Decoding the Value of Experience Mr Anuj Puri, Chairman, ANAROCK, talks about how the real estate sector is leading the world in acknowledging the impact of customer experience in marketing investments, and is fast embracing ROX as a measurement framework — one that provides unparalleled insights into the long-term value propositions for businesses.

Redefining Food Value Chain with Tech | Chinna Pardha Saradhi | WayCool Group | PwC

Discover WayCool's visionary journey with Chairman, Chinna Pardha Saradhi! Learn how their transformation in food tech helped in reducing waste as low as 2% and empowering farmers and retailers.

Catch 7 leading CEOs talk about the new metric of success in the new series Mint presents Mastermind 2023 - Decoding the Value of Experience. Coming soon.

Atul Dhawan, Chairperson, Deloitte India, shares his thoughts on the requirements of modern workplaces and workforces and how investing in exceptional experiences can yield incredible results.

Decoding the value of experience Anil Chaudhry, President, Schneider Electric says that the marriage of customer experience with employee experience is essential in advancing the ROX of a business.

Decoding the value of experience, Daisy Chittilapilly, President, CISCO, India & SAARC discuss on how a good workspace experience is a business imperative for a good employee experience to boost the ROX of a business